Full Time position responsible for direct Crisis Helpline coverage Monday through Friday, with flexibility to provide additional coverage as needed including holidays, equal to 37.5 hours per week. Serves in an on-call rotation as backup for part-time staff supervisors (Crisis Helpline Backup supervisors), with two (2) other full-time staff. Provides counseling or referrals as appropriate. Assist in coordinating various aspects of the Crisis Helpline program to support 24-hour coverage, including assistance with Crisis Helpline training and observations, supervision of volunteers and practicum students/interns, and providing support and back-up to the Crisis Helpline staff and volunteers.