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Directory of services


Domestic violence program services

Domestic violence programs provide a range of services, including:

  • Hotline.Crisis intervention, information and referrals provided 24 hours a day, seven days a week on a telephone line answered by qualified, trained staff or volunteers.
  • Crisis intervention. Interactions and activities performed by telephone or in person by qualified, trained staff or volunteers with an individual in crisis to stabilize emotions, clarify issues and provide support and assistance to help explore options for resolution of the individual’s self-defined crisis and needs.
  • Shelter.Emergency housing and related support services provided in a safe, protective environment for adult individuals and their children who have been victimized by domestic violence.
  • Transitional housing. Non-emergency housing for a length of stay of more than six months that is free or low-cost subsidized and directly available through the program.
  • Support groups.Interactive group sessions that may be non-directed, topic-oriented or informational and educational that are facilitated by a qualified, trained staff member or volunteer.
  • Services for children. Structured programs that include information, activities, support and assistance provided to children.
  • Professional therapy. Individual or group therapy delivered by an individual who is in compliance with state licensure rules and regulations pertaining to a psychologist, counselor or social worker and who has specific training in addressing domestic violence.
  • Ongoing advocacy. Tangible, goal-directed interactions, advocacy and assistance provided to aid a survivor in obtaining needed services and developing short- and long-term resource and safety plans.
  • Court advocacy. Provision of information, support, assistance, accompaniment and intervention with any aspect of the civil or criminal legal system on behalf of a service recipient.
It is important to understand that shelters and other domestic violence programs will not always be able to accommodate a woman and her children. Shelters are sometimes filled to capacity. Sometimes, after an in-depth interview and an assessment of alternatives, a domestic violence program advocate might not admit someone to the shelter, might not encourage getting an Order of Protection, or might not support your sense of urgency that she leave. Ultimately, all decisions regarding courses of action are up to the woman to make. She is the expert on her own life.